Travel Woes
Wednesday, April 9th, 2008For about three weeks the delay’s and cancellations have plagued the airline world here in the states. We were in England when they opened the new Heathrow terminal and the chaos that followed.
My experience with American Airlines has generally been fine, I fly them all the time. However, I had another bad flying experience when headed across the pond. Virgin Atlantic lost our bag and it took nearly a week to get it back. We never had any idea IF and WHEN we would get the bag.
They wouldn’t deliver it to the hotel, so it cost not one, but two cab trips to the airport because the only phone number for Virgin Atlantic is a baggage hotline that gets routed to a call center in India. There are no customer relations phone numbers and we were told to send any concerns to an e-mail address. As of yet, our concerns and bills, which mount (including international phone calls and tips to the concierge) to more than $350, have yet to be returned. I also sent a fax with no response as of this writing.
Oh….my bag arrived with multiple rips in it.
Not a fun arrival in London, but at least we landed safely. Unfortunately, international or domestic, these types of stories seem to only be getting more numerous.
What are some of your travel nightmares and what can be done to remedy this situation?











